No,Unfortunately A Keyz Music does not offer refunds as we are dealing with a digital product. However, we understand problems may rise when purchasing on our store. Should there be a problem you can contact us at studio@akeyzmusic.co.za for assistance

You should be redirected to the download page right after payments are successful. If you are not redirected we advise customers check their emails where you will be provided with an email confirmation of your purchase and a link to download your purchase. Please note you will only be able to download your purchased item 3 times only before you'll have to purchase it again.

Depends on how one tried contacting us. We strongly advise those who would like to contact us to use the contact tab in our website. You can expect a response between 24 hours and 7 Days. Through direct email, response may take up to 3 to 14 Days

For single item purchases like singles, there are preview buttons for one to get a 30 second review of the item they would like to purchase. With bundles unfortunately its a different story. Bundles shows the items that are included in it at the bottom. The items must be previewed individually.

Yes, its a must to create an account to purchase an item on our website. This helps in case of corrupted files in the purchase and presenting proof of of purchase.

You can send an email to studio@akeyzmusic.co.za for any enquiries and our team will contact you within 7 days. If you havent recieved any feedback we recomend you check your spam folder as our emails most of the time ends up there. We will only contact you through our email which is studio@akeyzmusic.co.za

A Keyz Music plans on making big sales atleast once every month. The duration of those sales, discounts and products included in the sale can vary but they are announced on our socials. Thats a minimum of 12 Major sales a year